How can I activate "Away" mode on Homplex 19 Wi-Fi?
The "Off" operating mode is only available on your room thermostat from the Tuya Smart app.
Why does the set temperature return to 16°C or 20°C in Homplex 19 Wi-Fi?
In "Scheduled" mode, set a room temperature for each available time slot in a heating programme. For example, for weekly programming choose 4 or 6 temperatures to cover all available time slots.
Can I extend the screen light duration on the Homplex 19 Wi-Fi?
The lighting time can be successfully extended if you select the "-" option in the setup menu (page 4) and then power the thermostat using the USB cable included in the package.
Why choose a smart thermostat for my home?
Choosing a smart thermostat such as the Homplex 19 WI-Fi gives you the ability to control it from anywhere, using just a smart mobile phone (smartphone) and an internet connection.
Why choose a thermostat compatible with Google Assistant, Amazon Alexa or IFTTT systems?
Choose the smart room thermostat - Homplex 19 Wi-Fi to complement your smart home solutions and voice control as many devices in your home as possible, including your central heating (room temperature).
Why does the thermostat show that it is heating, but the boiler has not started?
If the symbol for heating is displayed statis on the screen, check if another error is present.
Check that the receiver has been correctly connected to the control panel. Follow the installation instructions in the user's manual for connecting the ports.
Make sure that the receiver and the Homplex 19 Wi-Fi thermostat are synchronised.
Why doesn't the thermostat connect to the Tuya Smart app?
To synchronise your Homplex 19 Wi-Fi thermostat with the Tuya Smart app, check that you have followed all the steps in the user manual and the step-by-step instructions in the app.
Can I keep the thermostat powered via the plug adapter and use batteries at the same time?
If you plan to power your thermostat through the plug adaptor for a longer period of time we recommend that you remove the batteries to prevent possible leakage caused by degradation over time. Technically it is not a problem to power the thermostat with batteries and the adapter at the same time.
I have batteries, can I use them with this thermostat?
We recommend using alkaline batteries only. Batteries (classic or even the more modern lithium) have other technical specifications that may affect your thermostat. Classic batteries have a lower operating voltage which may cause the thermostat to think that they are discharged and need to be replaced and lithium batteries have additional electronic components that may fail over time.
Where do I activate the open window feature of the Homplex 19 Wi-Fi?
This thermostat does not have this function.
What does the first function in the menu, the "CL" function, do?
The first function in the menu (temperature sensor calibration, CL, default 0) allows you to adjust the temperature displayed/measured by the thermostat. You may, for example, want to synchronize the thermostat with a weather station that is a few degrees off, or the thermostat may not be indicating the temperature correctly. You can adjust the thermostat's display minus or plus 4 degrees. If your thermostat reads 23 degrees and the station reads 24, change the value in this menu to 1 and your thermostat will display 24. From this point on the thermostat's actions (heating on/off) will be related to this altered temperature.