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Information on the processing of personal data

Homplex S.A. , with registered office in Voluntari, bd. Pipera nr. 1/VII, Nord City Tower, et. 7, jud. Ilfov, registered at the Trade Register under no. J23/290/2017, CUI: 32591037, with IBAN account no. RO26 BREL 0002 0008 7865 0100, opened at LIBRA BANK, tel/fax 0234 547840/0374.49.49.49, e-mail:, represented by Panainte Tudor Gheorghiță, as  Administrator, hereinafter referred to as HOMPLEX, collects and processes personal data in accordance with the legal provisions on the processing of personal data and the free movement of such data.

The aim this notification is to inform you of the purposes of the processing, the legal basis of the processing, the duration of the processing, the recipients of the personal data collected, the modalities for exercising individual rights as well as providing information on the secondary purpose of the processing, if the data will be processed for a purpose other than that for which it was collected

Please read this information carefully!

1. Categories of personal data that may be processed by HOMPLEX in the activity of providing services:

Personal identification data (name, surname, address, age, date of birth, gender, telephone number, email, National ID Card, nationality, signature and digital signature).

The data are necessary for the valid conclusion and execution of the contractual relationship with Homplex.

Information on the location, image and audio-video recordings of individuals (video recordings captured by surveillance cameras installed at Homplex premises, audio recordings of telephone calls in the call-center, IP address captured when using the Homplex website and applications).

The data is necessary to ensure the security and protection of the Homplex location, to improve the services offered, to resolve complaints and any requests from customers and to ensure the technical functionality of the online platforms used by Homplex).

2. Purpose for which personal data are used

Homplex collects and processes your personal data for the following purposes:

– Provision of services/supply of goods/products related to the activity, management of contracts, including their renewal;

– marketing, to inform and provide loyalty benefits and to constantly improve the quality of the services and products offered (sending news, promotions, new products);

– internal reporting;

– statistical analysis;

– handling complaints and requests from customers;

– communications or reports to the appropriate state or government authorities, institutions or agencies;

– ensuring the necessary security measures (audio-video surveillance);

– to carry out the mandate/power of attorney granted by the client/potential client in order to mediate the relationship with installers, individuals or companies, etc.

– to recover debts/collect debits;

– carrying out regular analysis of the clients’ perception of the activity carried out and identifying their needs and satisfaction with the services provided

3. The legal grounds for processing your data for the purposes mentioned above are:

– the conclusionand execution of the service contract to which you are a party, as well as the performance at your request of the steps prior to the conclusion of the contract;

– a legal obligation of Homplex;

– legitimate interest of Homplex, for activities such as: performing statistical analysis and reporting internally or to other entities, verifying the integrity and compliance of data subjects, ensuring necessary security measures, etc.

– your consent;

– establishing an initial communication channel, such as contact and interaction forms on the website or within the Homplex applications.

Refusal by Customers/Partners to transmit personal data to Homplex and/or to allow Homplex to process personal data leads to the impossibility to provide services/supply of goods that are related to Homplex’s core business, including the use of online applications/services.

In order to fulfil the purposes of sending commercial communications for direct marketing purposes related to Homplex activities or sending commercial communications by Homplex partners for direct marketing purposes NOT related to Homplex activities, the transmission of your personal data is voluntary.

The lack of your consent for the latter purposes will have absolutely no consequence on the conclusion of the contract.

The mandatory or optional nature of the expression of consent will be specified at the time of data collection.

You have the right to withdraw your consent to the processing of personal data at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent prior to the withdrawal of consent.

4. Categories of recipients to whom personal data collected may be disclosed:

– state authorities (including tax authorities, consumer protection and insurance authorities, state criminal prosecution authorities) as a result of a legal obligation of Homplex;

– suppliers directly/indirectly involved in the sales process (e.g. IT service developers, call-centre providers, etc.);

– providers of marketing, market research, customer satisfaction surveys and other similar services;

– intermediaries involved in contract administration;

– Courts or arbitral tribunals, notaries public, lawyers, bailiffs, translation offices, other authorised services, valuation experts;

– Homplex Employees

5. Transfer of personal data to a country outside the European Economic Area

Homplex could not transfer personal data to other companies outside the European Economic Area.

6. Storage of personal data

Personal data will be processed at least for the duration of the service contract and subsequently for the time necessary for the performance of the contractual obligations by either party.

Personal data will be stored for as long as necessary for the purposes mentioned above or for the period of time provided for by the general legal provisions and those applicable in the matter, in accordance with the Archival Nomenclature applicable at Homplex level.

If you consent to processing for marketing purposes, the personal data collected will be kept until you notify us of the withdrawal of your consent for this purpose.

7. Your rights regarding your personal data

In connection with the processing of personal data under the conditions specified in the EU Data Protection Regulation 679/2016 you may exercise any of the following rights:

a) Right of information and access to personal data 

It allows you to be informed about the processing of personal data, to obtain confirmation from us whether or not HOMPLEX processes personal data concerning you and what such data is processed. Where personal data about you is not collected from you, we will inform you of any available information about its source, where we do not have a legal prohibition on disclosure of the source.

b) Right of rectification

It entails the right to request that inaccurate or incomplete personal data relating to you be rectified or updated, or completed where incomplete.

c) The right to erasure or “right to be forgotten”

It implies the right to request the deletion of personal data concerning you in certain circumstances, such as:

(i) the personal data are no longer necessary for the purposes for which they were collected or processed,

(ii) your data has been unlawfully processed,

(iii) the processing of the data has taken place on the basis of your consent and your consent has been withdrawn.

d) The right to withdraw consent

Consent may be withdrawn at any time when the processing of personal data relating to you has been carried out on the basis of your consent.

e) Right to restrict processing

It entails the right to request and obtain the restriction of the processing of personal data concerning you in certain circumstances, such as:

(i) you dispute the accuracy of the data, for as long as it would allow us to verify the accuracy of that data,

(ii) your data has been unlawfully processed and you object to its deletion by requesting restriction of its use.

f) Right to data portability

It implies the right to receive the personal data concerning you that you have provided to us, with the right to pass it on to another controller, if (i) the data processing was carried out either on the basis of your consent or on the basis of the contract concluded with us, and the processing of personal data was carried out by automated means. This right can only be exercised to the extent that the processing of the data provided has been carried out exclusively by automated means and only where the extraction of such data is feasible in terms of the technical capabilities used by Homplex.

g) The right of opposition

It implies that you have the right at any time to object, for reasons relating to your particular situation, to the processing of personal data in certain circumstances, such as:

(i) the processing was carried out in our legitimate interest; or

(ii) the processing is for the purpose of direct marketing, including profiling on the basis of those provisions.

h) The right not to be subject to a decision based solely on automated processing of your data, including profiling that produces legal effects or significantly affects you.

It assumes that you have the right to request human intervention from Homplex, to express your views and to challenge the decision.

i) The right to lodge a complaint with us and/or the competent data protection authority

j) The right to take legal action

k) The right to be notified by Homplex of security breaches that have/may have an impact on your personal data.

To exercise your rights or for further information you can contact the Personal Data Protection Officer of Homplex. by:

– e-mail at,

– by mail, at the address Bd. Pipera, nr.1 / VII, 7th floor, Nord City Tower, Voluntari. or

– by personally submitting a holographically signed notification to any Homplex office in Bucharest or in the country.

To submit a complaint to the National Authority for Personal Data Processing Supervision, the contact details are:



Address. Gheorghe Magheru 28-30, Sector 1, postal code 010336, Bucuresti, Romania

Landline: +40.318.059.211,+40.318.059.212

President’s Office: +40.318.059.220; Fax+40.318.059.60

8. Updating the presence of information on the processing of personal data

This information on the processing of personal data is subject to periodic review. In order to be informed of any important changes that may have an impact on the processing of your personal data, please regularly consult the company’s website – section “Protection of personal data”.

The most recent update of this notice on the processing of personal data was on 01.07.2022.