We are here to help you

Welcome to the Homplex Technical Support page. We put partner satisfaction first, and optimising processes and reducing waiting times is a joint effort of our teams.

Each product benefits from specific warranty and service, depending on its type and destination. The procedure for sending products for servicing (for eligible products) may differ from product to product.

We have put below a general guide to help you simplify the process as much as possible.
Legal entities and certain specific products (such as industrial products) benefit from other warranty and service conditions, usually covered by contract.

Call Center

A dedicated telephone line is available for you to get in touch with a Homplex specialist quickly, Monday to Friday, 9am – 6pm.

Before contacting us, please check the “Frequently Asked Questions” section available on the product page.

Fill in the form at the bottom of the page to be contacted by a specialist as soon as possible or use one of the solutions available in contact page.